This Privacy Policy explains how 1wins collects, uses, stores, and protects the personal data of registered players and visitors to 1wins.im. We are committed to handling your information with full transparency and in compliance with the data protection obligations imposed by our international gaming licence. Please read this document in full before registering an account.
Six core principles guide every data decision we make at 1wins. These are the promises we keep to every player in Pakistan.
All data transmitted between your device and 1wins servers is protected with industry-standard TLS encryption. Stored payment details and KYC documents are encrypted at rest using AES-256 grade protection — the same standard used by major banks.
1wins does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate your account, process transactions, comply with regulatory obligations, and improve the 1wins platform.
Identity documents submitted during KYC verification — including CNIC copies and bank statements — are reviewed only by authorised compliance staff. These documents are stored securely and deleted or anonymised once they are no longer required under our licensing obligations.
Registered 1wins players have the right to access, correct, or request deletion of their personal data at any time. These requests can be submitted via live chat or email and will be processed within a reasonable timeframe, subject to mandatory regulatory retention requirements.
1wins processes transactional and behavioural data to detect fraud, money laundering, and underage gambling. This processing is necessary to comply with our international licensing obligations and to protect the integrity of the platform for all legitimate players.
1wins collects only the data that is genuinely necessary to operate your account and comply with licensing requirements. We do not harvest unnecessary device permissions or background data. The 1wins platform is designed with Pakistani mobile users in mind — lightweight, fast, and privacy-respectful by default.
This Privacy Policy ("Policy") describes how 1wins ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "the Player", "the User") who register accounts on, visit, or otherwise interact with the 1wins platform accessible at 1wins.im.
1wins operates under an international gaming licence and is fully committed to safeguarding the privacy and personal data of all users. This Policy is part of the overall agreement between you and 1wins, and should be read alongside the Terms & Conditions and the Responsible Gaming Policy.
By registering an account on 1wins, making a deposit, or continuing to use the platform after this Policy has been updated and brought to your attention, you confirm that you have read, understood, and agreed to the collection and use of your personal data as described in this document.
1wins collects personal data through several channels: directly from you when you register or interact with the platform; automatically through your use of the 1wins website and services; and, in limited circumstances, from trusted third-party sources such as identity verification providers and payment processors. The categories of data we collect include:
1wins uses the personal data described in Section 2 for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and identity verification | Registration data, KYC data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Fraud detection and anti-money laundering (AML) monitoring | Financial data, behavioural data, technical data |
| Responsible gaming monitoring and intervention | Behavioural data, registration data |
| Customer support and dispute resolution | Communications data, transaction data |
| Sending account notifications and security alerts | Registration data (email, mobile) |
| Sending promotional communications (where consent given) | Registration data, behavioural data |
| Platform analytics and performance optimisation | Technical data, behavioural data (anonymised) |
| Compliance with licensing authority reporting requirements | All categories as required |
1wins will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your fresh consent.
Every instance of personal data processing carried out by 1wins is underpinned by one of the following legal bases:
1wins does not sell your personal data to any third party. We may share your data with the following categories of recipient only where it is necessary for a legitimate purpose described in this Policy:
1wins works with carefully selected third-party processors who provide services essential to platform operation, including payment processors (JazzCash, EasyPaisa, bank transfer partners), identity verification services, game content studios (e.g., Pragmatic Play, Nolimit City), cloud hosting providers, and fraud detection services. All third-party processors are contractually required to process data only on 1wins's instructions and to maintain data security standards at least equivalent to those described in this Policy.
1wins will disclose personal data to government authorities, law enforcement agencies, regulatory bodies, or sports integrity organisations where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of 1wins, its players, or the public. This includes cooperation with Financial Monitoring Unit (FMU) requirements applicable to licensed gaming operators.
In the event that 1wins undergoes a merger, acquisition, restructuring, or sale of assets, player personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via a prominent notice on the 1wins platform in advance of the transfer taking effect.
1wins uses cookies and similar tracking technologies on the 1wins.im website to provide a functional, personalised, and secure browsing experience. Cookies are small text files placed on your device when you visit 1wins.im. The categories of cookies we use are as follows:
These cookies are essential for the 1wins platform to function correctly. They maintain your login session, remember your language preference, and protect the platform against cross-site request forgery attacks. These cookies cannot be disabled without breaking core platform functionality.
These cookies collect anonymised data about how visitors use 1wins.im — which pages are visited most, where users drop off, and how fast pages load. This data helps 1wins improve platform performance, especially for Pakistani mobile users on 4G and 5G connections. No personally identifiable information is collected by these cookies.
These cookies remember your preferences — such as your preferred deposit method (e.g., JazzCash vs EasyPaisa), your last visited game category, or your display settings — so that you do not have to reconfigure them on each visit.
You can control non-essential cookies through your browser settings. Please note that disabling cookies may affect the performance and functionality of the 1wins platform. A cookie consent banner is presented to first-time visitors; you can revisit your preferences at any time via the cookie settings link in the 1wins footer.
1wins retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by our international gaming licence obligations. The following retention periods apply as general guidance:
When data is no longer required to be retained, 1wins will securely delete or anonymise it in a manner that makes it impossible to link back to any individual player.
1wins implements a layered, defence-in-depth approach to data security. The technical and organisational measures we have in place include:
As a registered 1wins player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 1wins support team via live chat or at [email protected]:
You have the right to request a copy of all personal data that 1wins holds about you. We will provide this within a reasonable timeframe, typically within 30 days of your verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name or date of birth changes, you may be required to submit updated identity documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that this right is subject to our mandatory data retention obligations under our gaming licence — we cannot delete data that we are legally required to retain.
You may request that 1wins restrict the processing of your data in certain circumstances — for example, while we investigate a rectification request or a complaint you have raised about how your data is being used.
Where processing is based on your consent or on contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service if you choose.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though 1wins may be able to demonstrate compelling grounds to continue that processing.
Where you have given consent to receive promotional communications from 1wins — such as PSL betting offers or slot bonus notifications — you may withdraw that consent at any time by updating your notification preferences in the account settings panel or by contacting 1wins support.
1wins operates a strict 21+ age policy. The 1wins platform is not intended for, directed at, or designed to attract individuals under the age of 21. We do not knowingly collect or process personal data belonging to individuals under 21 years of age.
During the registration process, 1wins collects date of birth information and uses automated checks to identify potentially underage applicants. Where there is reasonable doubt about a player's age, 1wins will request documentary proof of age before granting full account access. Players who are confirmed to be under 21 will have their accounts permanently closed in accordance with Section 12 of the 1wins Terms and Conditions.
If you are a parent or guardian and believe that a minor in your care has registered a 1wins account, please contact 1wins support immediately via live chat. We will investigate and take appropriate action as a matter of priority.
The 1wins platform incorporates games and content provided by licensed third-party game studios. When you launch and play a third-party game, certain technical data (such as your session token, game play actions, and wager amounts) is transmitted to the relevant game studio's servers in order to operate the game. This data sharing is governed by data processing agreements between 1wins and each game studio. 1wins remains the data controller and the game studios act as data processors on our behalf.
1wins is not responsible for the privacy practices of any website or platform outside of 1wins.im. If you follow any link away from the 1wins platform, we strongly recommend reading the privacy policy of the destination site before providing any personal information.
1wins reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or licensing requirements, or changes to the services we offer. When material changes are made to this Policy, 1wins will notify active players by displaying a prominent notice on the 1wins platform and, where reasonably practicable, by sending a notification to the email address or mobile number registered on your account.
The effective date of the current version of this Policy is stated at the top of this page. Continued use of the 1wins platform following notification of a Policy update constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you may close your account by contacting 1wins support via live chat.
Previous versions of this Privacy Policy are available on request. Please contact the 1wins support team if you wish to review an earlier version.
If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 9, or wish to raise a concern about how 1wins handles your personal data, please reach out to the 1wins team through one of the following channels:
We aim to resolve all data-related enquiries within 30 calendar days. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Now that you know how 1wins handles your data, explore the platform with confidence. PSL betting, live casino, 500+ slots, and instant PKR withdrawals via JazzCash and EasyPaisa — all secured by the data protection standards described above.
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